Preview. Still-interested nudges are rolling out to a small set of venues. The manual version is ready to use now, and the automatic version is close behind. If you’d like it at your venue, reach out and we’ll get you set up.

Still-Interested Nudges

Some inquiries just go quiet. A guest asks about a date, you reply, and then nothing. They got busy, the email slipped down their inbox, life happened. A still-interested nudge is the gentle tap on the shoulder that brings those guests back before the booking quietly slips away.

This page covers what the nudge is, when Paloma sends it, what the guest sees, and how you turn it on and keep an eye on it. For the bigger picture of how an inquiry moves from a first message to a booked event, see the Workflow Guide.

How a nudge works

When a guest goes quiet on an open inquiry, Paloma waits a few days and then sends them one short, friendly email asking whether they’re still interested. The guest can answer right from the email with a single tap. If they’re still keen, the inquiry comes back to your attention. If they’re not, it closes out cleanly. If they never answer, Paloma stops chasing and marks the inquiry Lost, so your pipeline stays honest.

It’s one gentle touch, not a drip campaign. The idea is to save the bookings that were about to slip through, without ever making your venue feel pushy.

When Paloma sends it

Paloma sends a nudge when three things are true: the inquiry is still open, the ball is in the guest’s court (you or Paloma sent the last message and they haven’t written back), and the event is still ahead.

A few details keep the timing feeling natural rather than aggressive:

• It waits a few quiet days first. A nudge only goes out after a guest has been silent for a stretch, not the moment they pause to think.
• It counts working days, not weekends. A Friday inquiry doesn’t get nudged first thing Monday. Weekends don’t count against the wait, so a guest always gets real working days to reply.
• It gives far-off events more room. If the event is months away, there’s no rush, so Paloma waits a little longer before nudging. The closer the event, the sooner a quiet inquiry gets its tap.

You can leave all of this on Paloma’s sensible defaults, or we can tune the timing for how your venue likes to work.

One nudge, then it settles

Paloma sends a single automatic nudge per inquiry. If the guest replies, great. If they don’t answer within a few days, the inquiry moves to Lost so it isn’t sitting in your open pipeline pretending to be live.

Moving to Lost isn’t final. If that guest comes back later, even after the inquiry closed, a single tap on their nudge reopens it and puts it back in front of you. And you can always send another nudge yourself (see below) when your judgment says it’s worth one more try.

What the guest sees

The nudge email is short and warm, in your venue’s voice. It carries two buttons: Yes, still interested and Not this time.

• Yes brings the inquiry back to your attention as needing a reply, so you can pick the conversation up again.
• Not this time closes it out, so you’re not chasing someone who has already moved on.

The guest taps once and lands on a simple confirmation page that thanks them and tells them what happens next. Clicked the wrong button? The page lets them undo it on the spot. No account, no password, nothing to install.

Sending a nudge yourself

You don’t have to wait for the automatic one. On any open inquiry there’s a Still Interested? button that sends the same friendly email on demand. It’s the right tool when you know a guest is worth a personal touch, or when you want to reach out again after the automatic nudge has already gone.

If you’ve nudged that guest very recently, Paloma will mention it before you send, so you can decide whether a second tap is a good idea. The call is always yours.

Staying in the loop

You’re never surprised by a nudge going out.

• Your daily follow-up digest gives you a heads-up on the nudges lined up to go, right alongside the inquiries that need you. See Your Follow-up Digest for more on that email.
• Every inquiry’s timeline records each nudge Paloma sent and how the guest answered, so the full history sits right there on the inquiry.
• Manual nudges can copy you. When someone on your team sends a nudge by hand, we can BCC you so you see exactly what went to the guest.

Turning it on

Nudges are set up at two levels, so you stay in control:

Because it’s a preview feature, we’ll switch it on with you rather than leaving it fully self-serve for now. Tell us where you’d like to start and we’ll get it running.

Common questions

“Will Paloma pester my guests?”

No. It’s one automatic nudge per inquiry, only after a genuine quiet stretch, and never rushed by a weekend. If the guest doesn’t answer, Paloma stops and closes the inquiry rather than sending more.

“A guest said they weren’t interested, then changed their mind”

Easy. A guest can reopen a closed inquiry themselves with one tap on their nudge email, or you can send them a fresh nudge, or just reply from the dashboard. Nothing about going Lost is permanent.

“Can I control when the nudge goes out?”

Yes. Paloma ships with sensible defaults, and we can adjust the timing for your venue, including how long to wait and how much extra room to give far-off events. Reach out and tell us how you’d like it to feel.

Why this matters

The bookings you lose aren’t usually the ones you turned down. They’re the ones that went quiet and nobody circled back on. A still-interested nudge is Paloma quietly working that gap for you: one warm, well-timed check-in that either brings the guest back or clears the inquiry out of your way. Your pipeline stays a picture of real, live interest, and no almost-booking slips through just because everyone got busy.

Any questions, or want nudges turned on for your venue? Email us at contact@palomaparties.com or book a meeting.